Renewable NRG Systems

Job 165894 - Sales Support Specialist
Hinesburg, VT

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Job Details

Location: Hinesburg, VT
Employment Type: Full-Time
Salary: Competitive

Job Description

Key Focus

 

This position provides sales support to Sales Department. The Sales Support Specialist manages customers for the sales team in a global market. This person is the first point of contact for new telephone inquiries from customers and prospects. The Sales Support Specialist reports to the Sales Manager, Americas.

 

This position works in partnership with his or her team to achieve the goals of the Sales department plan that are in line with company values, culture, and philosophies. This person is also expected to maintain a positive work atmosphere by acting and communicating in a manner that encourages harmony with customers, management, and peers from across the company.

 

Primary Responsibilities

 

• Prioritize, qualify, and respond to email or telephone inquiries from customers and prospects. Ask appropriate questions to understand customer needs and concerns and suggest product solutions.

• Triage and distribute appropriate inquiries to Territory Managers 

• Provide direct support to Territory Managers working in domestic and international markets.

• Prepare quotes and convert quotes to orders. Review purchase orders to ensure completeness and to identify opportunities to up-sell.

• Provide basic technical support to customers in conjunction with the Technical Support department.

• Work closely with Logistics department to arrange shipping logistics to customers, both domestic and international.

• Provide training to other Sales Specialists as needed

• Represent NRG Systems at industry tradeshows and conferences. Respond to inquiries and identify business development opportunities.

Assist Territory Managers in meetings with established customers.

• Assist Territory Managers and VP Global Sales in developing sales strategies and various monthly, quarterly, and annual reports through market research, sales history analysis, and document preparation. Maintain up-to-date awareness of company activities, industry trends & government regulations.

• Assist Territory Managers in developing technical presentations for customers and prospects.

• Assist Territory Managers in developing responses to international RFPs.

• Follow-up on open quotes and close sale or transfer to Territory Manager.

Requirements

Qualifications

 

• Bachelor’s Degree or 3 years equivalent experience and/or training

• Minimum of 1 year of sales experience.

• Multi-tasking skills are required

• Exceptional verbal and written communication skills.

• Technical aptitude. An understanding of NRG’s full product line of sensors, towers and data acquisition systems will be expected.

• Ability to work in fast-paced environment.

• Ability to interact effectively with a diverse domestic and international customer base.

• Excellent computer skills with knowledge of Microsoft Office programs. Understanding of SalesLogix as primary CRM tool or willingness to learn.

• Strong organizational skills

• Professional and dependable manner.

• Strong sense of initiative.

• Honesty and accountability.

• Knowledge and experience in shipping and logistics (domestic and international) a plus.

• Ability to speak a foreign language preferably, with emphasis on Spanish.

• Willingness to travel up to 10% annually including international travel. Travel primarily includes trade shows and conferences.

 

Working Conditions/Physical Requirements:

• Work performed in a climate controlled office environment.

• Primarily duties performed in a seated position.

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